Terms of Service – Bulk Email Service

Effective Date: 08-01-2025
Company Name: Smart Advanced Solutions LLC
Website: smartsolutionsme.com

1. Service Description

We provide bulk email sending and email infrastructure support, including domain warm-up, monitoring, and delivery optimization. Our services are designed to improve email deliverability while complying with global anti-spam standards.

2. Acceptable Use Policy

Clients agree to use our bulk email services only for legal and legitimate purposes. The following are strictly prohibited:

• Sending spam, unsolicited, or deceptive emails
• Use of purchased, scraped, or unauthorized email lists
• Phishing, malware, fraud, or misleading content
• Violation of CAN-SPAM, GDPR, UAE regulations, or any applicable laws

We reserve the right to suspend or terminate services if misuse is detected.

3. Domain Reputation & Warm-Up

• New domains require a warm-up and reputation-building period
• Sending limits may apply during this period
• Limits are adjusted based on sending behavior, complaint rates, and server feedback
• Clients must follow recommended sending schedules to avoid delays

Failure to comply may affect deliverability and extend the verification period.

4. Client Responsibilities

The client is responsible for:

• Email content accuracy and legality
• Maintaining clean and permission-based email lists
• Including unsubscribe links where required
• Monitoring campaign performance

We are not responsible for inbox placement if best practices are not followed.

5. Service Availability

While we strive for high availability, we do not guarantee uninterrupted service due to maintenance, third-party providers, or external network issues.

6. Suspension & Termination

We may suspend or terminate services without notice if:

• Spam complaints exceed acceptable thresholds
• Blacklist risks are identified
• These Terms are violated

No refunds will be issued in cases of misuse.

7. Limitation of Liability

We are not liable for:

• Email delivery failures caused by recipient servers
• Blacklisting resulting from client misuse
• Loss of data due to external or third-party factors

Our liability is limited to the amount paid for the service.

8. Modifications

We reserve the right to update these Terms at any time. Continued use of the service indicates acceptance of the updated terms.

Privacy Policy

Effective Date: 08-01-2026

1. Information We Collect

We may collect:

• Company name and contact details
• Email sending data (volume, timing, bounce rates)
• Technical information for monitoring and optimization

We do not access, store, or sell your email contact lists.

2. Use of Information

Collected information is used to:

• Provide and maintain services
• Monitor sending reputation and performance
• Improve deliverability and security
• Comply with legal obligations

3. Data Protection

We implement industry-standard technical and organizational security measures to protect client data from unauthorized access, misuse, or disclosure.

4. Third-Party Services

We may use trusted third-party providers such as email servers and analytics tools. These providers are contractually bound by confidentiality and data protection obligations.

5. Data Retention

Data is retained only as long as necessary for service delivery, legal compliance, or regulatory requirements.

6. Client Rights

Clients have the right to:

• Request access to their personal or company data
• Request correction or deletion where legally applicable
• Withdraw consent, subject to service limitations

7. Cookies & Tracking

Our website may use cookies for performance and analytics purposes. You may disable cookies through your browser settings.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be published on our website.